{"id":3988,"date":"2026-03-20T12:20:12","date_gmt":"2026-03-20T18:20:12","guid":{"rendered":"https:\/\/indalum.com.mx\/?page_id=3988"},"modified":"2026-04-29T15:03:30","modified_gmt":"2026-04-29T21:03:30","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/indalum.com.mx\/en\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edticas"},"content":{"rendered":"<div class=\"vc_row wpb_row vc_row-fluid vc_custom_1774044721567 vc_column-gap-48 vc-row-665514\" >\n\t<div class=\"container et-clearfix\">\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-12 text-align-none\" >\n\t<div class=\"vc_column-inner vci\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"vc_row wpb_row vc_inner vc_row-fluid vc_column-gap-24\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\"><div class=\"wpb_wrapper\"><h2>POL\u00cdTICA DE DEVOLUCIONES<\/h2><\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_border_width_4 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span  class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span  class=\"vc_sep_line\"><\/span><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\" ><span class=\"vc_sep_holder vc_sep_holder_l\"><span  class=\"vc_sep_line\"><\/span><\/span><span class=\"vc_sep_holder vc_sep_holder_r\"><span  class=\"vc_sep_line\"><\/span><\/span>\n<\/div>\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\t<\/div>\n\t\t<\/div><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1774044709720 vc_column-gap-80 vc-row-500906\" >\n\t<div class=\"container et-clearfix\">\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-6 text-align-none vc-column-771431\" >\n\t<div class=\"vc_column-inner vci\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"500\">\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>GARANT\u00cdA DE MATERIAL<\/h2>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element  vc_custom_1774038280766\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<p style=\"text-align: justify;\">INDALUM, S.A. de C.V. garantiza que los productos suministrados cumplen con las especificaciones t\u00e9cnicas acordadas al momento de la venta.<\/p>\n<p>La garant\u00eda cubre defectos de fabricaci\u00f3n detectados dentro de los plazos establecidos y siempre que el material haya sido conservado en las condiciones originales de entrega.<\/p>\n<p><strong>No estar\u00e1n cubiertos: <\/strong><\/p>\n<ul>\n<li>Da\u00f1os por almacenamiento inadecuado.<\/li>\n<li>Desgaste natural.<\/li>\n<li>Manipulaci\u00f3n incorrecta.<\/li>\n<li>Instalaci\u00f3n, procesamiento o modificaci\u00f3n del material por parte del cliente o terceros.<\/li>\n<li>Deterioro posterior a la entrega.<\/li>\n<li>\u00a0Reclamaciones presentadas fuera del plazo establecido.<\/li>\n<\/ul>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>PLAZOS DE RECLAMACI\u00d3N<\/h2>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<p style=\"text-align: justify;\"><strong>El cliente deber\u00e1 presentar su reclamo dentro de los siguientes<\/strong><br \/>\n<strong>plazos establecidos:<\/strong><\/p>\n<ul>\n<li>45 d\u00edas naturales posteriores a la entrega o compra.<\/li>\n<li>Una vez autorizada la devoluci\u00f3n, el cliente contar\u00e1<br \/>\ncon 15 d\u00edas h\u00e1biles para retornar el material.<\/li>\n<\/ul>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>CONDICIONES COMERCIALES Y PRECIOS<\/h2>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<p style=\"text-align: justify;\">El valor considerado en caso de devoluci\u00f3n corresponder\u00e1<br \/>\nal precio establecido en la factura correspondiente.<\/p>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>EJERCICIO DE LA DEVOLUCI\u00d3N<\/h2>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<p style=\"text-align: justify;\"><strong>Para hacer efectiva una devoluci\u00f3n, el Cliente deber\u00e1:<\/strong><\/p>\n<ul>\n<li>Presentar su solicitud al Vendedor asignado.<\/li>\n<li>Proporcionar n\u00famero de factura, acuse de recibo, etiqueta<br \/>\ndel material y evidencia suficiente (fotograf\u00edas y\/o video).<\/li>\n<li>Realizar la reclamaci\u00f3n dentro de 45 d\u00edas naturales<br \/>\nposteriores a la entrega.<\/li>\n<\/ul>\n<p>No deber\u00e1 enviarse material sin autorizaci\u00f3n previa de Indalum<\/p>\n\t<\/div>\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n<\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 text-align-none\" >\n\t<div class=\"vc_column-inner vci\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>EVALUACI\u00d3N Y RESOLUCI\u00d3N<\/h2>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<p>INDALUM realizar\u00e1 una evaluaci\u00f3n t\u00e9cnica de calidad para comprobar los defectos mencionados en la solicitud de devoluci\u00f3n y determinar\u00e1 su procedencia.<\/p>\n<p><strong>Dependiendo del an\u00e1lisis realizado, Indalum podr\u00e1:<\/strong><\/p>\n<ul>\n<li>Autorizar reemplazo total o parcial.<\/li>\n<li>Emitir nota de cr\u00e9dito con reembolso total o parcial.<\/li>\n<li>Rechazar la solicitud que no cumpla con las condiciones<br \/>\nde la presente pol\u00edtica.<\/li>\n<\/ul>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>OBLIGACIONES DEL CLIENTE<\/h2>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<p style=\"text-align: justify;\"><strong>Es obligaci\u00f3n del Cliente:<\/strong><\/p>\n<ul>\n<li>Notificar cualquier inconformidad dentro de los 45 <span data-teams=\"true\">d\u00edas naturales<\/span> posteriores a la entrega, siempre y cuando el producto no haya sido transformado, instalado o procesado.<\/li>\n<li>Conservar el producto en las condiciones originales de entrega.<\/li>\n<li>Proporcionar informaci\u00f3n y evidencia suficiente para el an\u00e1lisis.<\/li>\n<li>Enviar el material no conforme debidamente etiquetado para su inspecci\u00f3n de calidad conforme a las instrucciones indicadas por INDALUM.<\/li>\n<\/ul>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<h2>MODIFICACIONES A LA POL\u00cdTICA DE DEVOLUCIONES<\/h2>\n\t<\/div>\n<\/div>\n\n\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<p style=\"text-align: justify;\">Esta pol\u00edtica forma parte de los lineamientos comerciales de INDALUM y podr\u00e1 actualizarse sin previo aviso, siendo efectivas dichas modificaciones de forma inmediata a partir de su publicaci\u00f3n.<\/p>\n\t<\/div>\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\t<\/div>\n\t\t<\/div><div class=\"vc_row wpb_row vc_row-fluid vc_column-gap-24\" >\n\t<div class=\"container et-clearfix\">\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-12 text-align-none\" >\n\t<div class=\"vc_column-inner vci\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n<div class=\"wpb_text_column wpb_content_element\"  data-del=\"0\">\n\t<div class=\"wpb_wrapper\">\n\t\t<p>&nbsp;<\/p>\n<div style=\"width: 1200px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-3988-1\" width=\"1200\" height=\"675\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"http:\/\/indalum.com.mx\/wp-content\/uploads\/Politica-de-Devoluciones.mp4?_=1\" \/><a href=\"http:\/\/indalum.com.mx\/wp-content\/uploads\/Politica-de-Devoluciones.mp4\">http:\/\/indalum.com.mx\/wp-content\/uploads\/Politica-de-Devoluciones.mp4<\/a><\/video><\/div>\n\t<\/div>\n<\/div>\n\n\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\t<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"POL\u00cdTICA DE DEVOLUCIONES GARANT\u00cdA DE MATERIAL INDALUM, S.A. de C.V. garantiza que los productos suministrados cumplen con las especificaciones t\u00e9cnicas acordadas al momento de la venta. La garant\u00eda cubre defectos de fabricaci\u00f3n detectados dentro de los plazos establecidos y siempre que el material haya sido conservado en las condiciones originales de entrega. No estar\u00e1n cubiertos: [...]","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3988","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edticas &#8211; Indalum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/indalum.com.mx\/en\/politica-de-devoluciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edticas &#8211; Indalum\" \/>\n<meta property=\"og:url\" content=\"https:\/\/indalum.com.mx\/en\/politica-de-devoluciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Indalum\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/indalumoficial\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-29T21:03:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/indalum.com.mx\/wp-content\/uploads\/indalum-segmentos.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/indalum.com.mx\/politica-de-devoluciones\/\",\"url\":\"https:\/\/indalum.com.mx\/politica-de-devoluciones\/\",\"name\":\"Pol\u00edticas &#8211; 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